Refund policy
30-Day Return & Refund Policy
At Memoriq, we want you to feel comfortable when shopping with us. If your purchase is not right for you, eligible products may be returned within 30 days of delivery.
Return Eligibility
To qualify for a return, please contact us within 30 days after your order has been delivered.
Unless the product arrived damaged, defective, or incorrect, returned products should generally be:
- In their original condition;
- Unused and undamaged;
- Complete with original packaging, accessories, or components where applicable;
- Accompanied by reasonable proof of purchase.
We reserve the right to decline a return when an item shows significant signs of use, intentional damage, alteration, or other conditions that prevent it from being reasonably accepted as a return.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
How to Request a Return
Please email support@memoriq.space with your order number and a brief explanation of why you would like to return the item.
Our team will review your request and provide return instructions where applicable. Please do not send a return without first contacting us, as unauthorized returns may be difficult to identify or process.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs when appropriate.
Once the issue has been reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
Refunds
After an eligible return has been received and reviewed, we will notify you of the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Return Costs
Memoriq offers free returns for eligible approved returns under this policy. Please contact our support team before shipping anything back so that we can provide the applicable return instructions.
Exchanges
If you would like a different product, please contact our support team. Depending on product availability and the circumstances of the request, we will advise you of the available options.
For return assistance, contact:
Email: support@memoriq.space
Phone: +1 716-984-9809